Pelayanan Pastoral yang Efektif dan Efisien (Refleksi dari Perspektif Pelayanan Publik)

Abstrak

Pastoral service is a shepherding activity performed in Catholic
Church for obtaining eschatological salvation. The eschatological
salvation begins in this world and will be completed in when we
face to face meet God. To gain such a salvation, an effective and
efficient pastoral service is needed. An effective pastoral service is
characterized by ability of facilitating the people of God to have
a real, concrete and measured salvation in the world and will be
completed. An efficient pastoral service, however, is a rationality
of input resource of the salvation reached in pastoral activities.
The rationality of such a service is measured by valuating gained
profit as a standard of effective service. To reach this end, pastoral
service of the Church as an institution, at least, should improve
some principles such as productivity, service quality, responsivity,
responsibility, accountability, effectivity, efficiency, reallybility,
trustworthy and justice. In addition, pastoral service needs a shift
of paradigm to be more “listening” than “telling”, “serving” rather
than “controlling” in order to avoid the “comfort zone”. This also
requires management principles, among others: catalytic pastoral,
ecclesiastical pastoral, competitive pastoral, mission-zeal pastoral,
results-oriented pastoral, faith-oriented (Church), producing-
oriented pastoral rather than spending, anticipatory pastoral;
bottom up pastoral, a “market” system for pastoral competitive.